Customer Service Industry Changes as More Consumers Look for Flexibility to Meet Their Needs on Cheddar
Testimonials & Reviews
Tiffani’s already a marquee name in speaking circles … a titan on growth, digital transformation and the customer. She now expands this knowledge ecosystem through her timely new book “The Experience Mindset” to include the Employee. Just took the main stage at our Annual Women’s Leadership Forum on this topic – and received highest, “best-in-show” rating from our discerning audience. Thanks Tiffani!
Betty Corrado
Executive Director & Forum Lead, Alexander Group
In her usual compelling and accessible style, Tiffani Bova bestowed valuable insights to our partners on how to provide a great Customer Experience to their target market, at our flagship annual event – Global Partner Summit. Partners delighted in seeing a choice video clip, key industry research as the basis for her recommendations, and a five-step action plan they can all adopt to align Employee Experience with CX to achieve desired growth.
Cheryl Cook
SVP Global Partner Marketing, Dell Technologies
We had the great opportunity to have Tiffani speak at our Global Sales Meeting and she did not disappoint. Her insights and perspectives resonated very well with our team and she was able to bring real world examples that challenged everyone’s thinking. The overwhelming feedback after the event was that everyone walked away with helpful tips and actions to improve their selling and customer engagement efforts.
Gary Marks
President, Opengear
Tiffani was a great addition to our event—beyond expectations! She offered insights and perspective that connected the customer experience with the employee experience and challenged our attendees to take her words home with them and integrate them into their businesses. She offered real advice on transforming traditional HR departments into assets that can help shape a company’s vision and direction. I was particularly impressed that Tiffani adapted her remarks, and the case studies she highlighted, to our audience and our industry. One of the highlights of our conference.
Steve Mister
President & CEO Council for Responsible Nutrition
Rapid changes in technology, a 24 hours news cycle, more informed consumers and the general chaos of life in 2018 can pull us in many non productive directions. The path to growth is always murky. In this book, Tiffani clears the path and our line of sight with hard won wisdom and stories that bring her growth lessons to life. I bought the book as the next most logical book for me to buy and didn’t put it down once it landed at my house. Far from another business book, it is a colorful and engaging reference manual for those who really want to grow their business. You will find yourself referring back to it routinely–I have.
Glenn Davis Sr Vice President, Growth, Optum
Verified Amazon.com Review
Tiffani Bova is consistently one of the highest rated and most popular speakers at the Microsoft Worldwide Partner Conference (WPC), offering partners insights into the road ahead. She is Gartner’s Distinguished Analyst and a recognized thought leader in the current state of IT Channels worldwide and will bring a wealth of knowledge with an international perceptive to our Australian partners. We’re thrilled to have someone of Tiffani’s caliber join us for APC 2015.
Phil Goldie
Microsoft director of partner business and development, ANZ
“The world of work is rapidly evolving. The old adage remains true: a bend in the road is not an end in the road, unless you fail to make the turn. The sharp turn organizations need to make is to recognize the critical importance of employee experience (and its subparts, including applicant experience, learner experience, etc). This book lays out a cogent and compelling case that there is a major bend in the road and why organizations need to make the turn.”
Joseph Thompson
Talent transformation strategist, Booz Allen Hamilton
This session is exceptional. Tiffani was a highly skilled professional whom could teach many of us on this topic. This presentation is well paced, thought out and clear. I plan to watch this again on my own time and link to any external resources she cites in her work to learn more on this topic to share within my organization.
