The Experience Advantage
For all intents and purposes, employee technology needed the most work. Suddenly, employees had to operate from kitchens and living rooms around the world, with only 40 percent of IT leaders and CIOs saying their department…
The Experience Equation
Research has long established the link between customer experience and revenue. But research shows the situation is more nuanced—and more
interesting—than that.
HBR: How Employee Experience Impacts Your Bottom Line
An examination of several years of employee and financial data from a global retailer found a substantial impact. by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe
Are you Focused on
Employee Experience?
The pandemic exposed a stark disconnect between leaders’ perceptions and the reality faced by employees. Research found that while 70 % of leaders report their employees have access to what they need…
HBR: 5 Factors That Make for a Great Employee Experience
For all intents and purposes, employee technology needed the most work. Suddenly, employees had to operate from kitchens and living rooms around the world, with only 40 percent of IT leaders…
