• tiffani bova keynote speaking

    Keynote Speaking

    Tiffani Bova isn’t just a speaker; she’s an electrifying catalyst for change who empowers teams to reach unparalleled heights in sales transformation and the realms of customer and employee experience.

  • tiffani bova books

    Tiffani’s Books

    “At a time when companies are focused on digital transformation, many leaders forget to consider the impact this change has on employees. This book offers a brilliant framework for maximizing performance improvement for both customers and internal stakeholders alike.”

  • tiffani bova whats next podcast

    What’s Next! Podcast

    Step into the engaging world of Tiffani Bova’s “What’s Next! Podcast” page, where thought-provoking conversations unfold. Immerse yourself in insightful discussions with industry leaders, exploring the forefront of innovation and business evolution..

  • tiffani bova courses

    Tiffani’s Courses

    Embark on a learning journey with Tiffani Bova’s “Online Courses” page, a hub of educational resources designed to elevate your business acumen. Immerse yourself in dynamic courses curated by Tiffani, covering topics ranging from growth strategies to customer-centric innovation.

  • about tiffani bova

    About Tiffani Bova

    Ranked for the last 6 years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a leading thinker who Forbes says “reshapes our perception of growth.”

  • tiffani bova keynote speaking thumb

    Keynote Speaking

  • tiffani bova books thumb

    Tiffani’s Books

  • tiffani bova whats next podcast thumb

    What’s Next! Podcast

  • tiffani bova courses thumb

    Tiffani’s Courses

  • about tiffani bova thumb

    About Tiffani Bova

As Seen In

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Who Is Tiffani Bova

Tiffani Bova, a prominent figure in business thinking, has consistently ranked among the Top 50 Business Thinkers worldwide for the past 6 years, reshaping our understanding of growth according to Forbes.

With nearly 30 years of experience as Salesforce’s former Growth and Innovation Evangelist, Gartner Research Fellow, and executive in start-ups and Fortune 500 companies, she’s influenced the tech industry. Her insights benefited major tech firms like Microsoft, Cisco, Salesforce, and more, expanding their market share and revenues. She’s a pioneer of cloud computing and has been featured in prestigious publications and hosts the podcast “What’s Next! with Tiffani Bova.”

the experience mindset tiffani bova

Building an Experience Mindset

  • 69% of employees say they’d work harder if they were better appreciated.
  • Companies that excel at customer experience have 1.5x more engaged employees than companies with a record of poor customer experience.
  • 61% percent of employees agree that their primary employer needs to do a better job of listening to their feedback.
  • On average, 62% of employees agree that they would work harder if their primary employer treated them better.
  • Employees most committed to their organizations put in 57% more effort on the job —and are 87% less likely to resign— than employees who consider themselves disengaged.

Growth IQ

  • 68% of C-suite executives expect organizations to emphasize customer experience over products in the future.
  • It costs 6-7x more to acquire a new customer than to retain an existing one.
  • Existing customers are 50% more likely to try new products and spend 31% more, when compared to new customers.
  • Sales teams spend 28% of their time on administrative tasks and not in front of customers.
  • A 5% increase in customer retention can increase a company’s profitability by 75%.
tiffani bova with growth iq

Join Tiffani for thought-provoking conversations with industry leaders, exploring innovation and business evolution. Whether you crave inspiration or want to stay on top of industry trends, Tiffany’s podcast is your gateway to valuable insights and captivating dialogues.

whats next podcast with tiffani bova