EXECUTIVE ADVISOR,
BESTSELLING AUTHOR,
KEYNOTE SPEAKER

SPEAKINGTHE FUTURE OF GROWTH

Creating a Customer Centric Culture,
Bloomberg TV

THINKING DEFINING INNOVATION

The Mindset to Help Your Organization Grow, Coaching for Leaders

EVANGELIZING THE EXPERIENCE MINDSET

Is Your Team’s ‘Employee Experience’ Where It Needs To Be?

Building an Experience Mindset

69% of employees say they’d work harder if they were better appreciated.
Companies that excel at customer experience have 1.5x more engaged employees than companies with a record of poor customer experience.
61% percent of employees agree that their primary employer needs to do a better job of listening to their feedback.
On average, 62% of employees agree that they would work harder if their primary employer treated them better.
Employees most committed to their organizations put in 57% more effort on the job —and are 87% less likely to resign— than employees who consider themselves disengaged.

Testimonials & Reviews

Tiffani’s already a marquee name in speaking circles … a titan on growth, digital transformation and the customer. She now expands this knowledge ecosystem through her timely new book “The Experience Mindset” to include the Employee. Just took the main stage at our Annual Women’s Leadership Forum on this topic - and received highest, “best-in-show” rating from our discerning audience. Thanks Tiffani!

"Valuable insights to our partners"
In her usual compelling and accessible style, Tiffani Bova bestowed valuable insights to our partners on how to provide a great Customer Experience to their target market, at our flagship annual event – Global Partner Summit. Partners delighted in seeing a choice video clip, key industry research as the basis for her recommendations, and a five-step action plan they can all adopt to align Employee Experience with CX to achieve desired growth.

We had the great opportunity to have Tiffani speak at our Global Sales Meeting and she did not disappoint. Her insights and perspectives resonated very well with our team and she was able to bring real world examples that challenged everyone’s thinking. The overwhelming feedback after the event was that everyone walked away with helpful tips and actions to improve their selling and customer engagement efforts.

Tiffani was a great addition to our event—beyond expectations! She offered insights and perspective that connected the customer experience with the employee experience and challenged our attendees to take her words home with them and integrate them into their businesses. She offered real advice on transforming traditional HR departments into assets that can help shape a company’s vision and direction. I was particularly impressed that Tiffani adapted her remarks, and the case studies she highlighted, to our audience and our industry. One of the highlights of our conference.

"Every Business Person Needs this Book"
Rapid changes in technology, a 24 hours news cycle, more informed consumers and the general chaos of life in 2018 can pull us in many non productive directions. The path to growth is always murky. In this book, Tiffani clears the path and our line of sight with hard won wisdom and stories that bring her growth lessons to life. I bought the book as the next most logical book for me to buy and didn't put it down once it landed at my house. Far from another business book, it is a colorful and engaging reference manual for those who really want to grow their business. You will find yourself referring back to it routinely--I have.

Tiffani Bova is consistently one of the highest rated and most popular speakers at the Microsoft Worldwide Partner Conference (WPC), offering partners insights into the road ahead. She is Gartner’s Distinguished Analyst and a recognized thought leader in the current state of IT Channels worldwide and will bring a wealth of knowledge with an international perceptive to our Australian partners. We’re thrilled to have someone of Tiffani’s caliber join us for APC 2015.

This book captures the essence of how to consistently grow an enterprise through relentless customer focus... Tiffani Bova is the quintessential story teller... leading us through a framework that gives structure to our growth strategy. As a founder some of these things are innate... but this book is a valuable tool to inspire my leaders throughout each of our businesses. It made me giggle too, I remember my CFO asking (as we hit our growth stride)... "what is it that worked?" The answer of course is everything. We are in the 1% game now, looking and seeking growth of 1% from each of our initiatives - combined they deliver double digit growth annually. Thanks Tiffani for writing this down... a guide book for all leaders to inspire those around them.