Keynote Speaking

Tiffani Bova isn’t just a speaker; she’s an electrifying catalyst for change who empowers teams to reach unparalleled heights in sales transformation and the realms of customer and employee experience.

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Tiffani’s Books

“At a time when companies are focused on digital transformation, many leaders forget to consider the impact this change has on employees. This book offers a brilliant framework for maximizing performance improvement for both customers and internal stakeholders alike.”

The Experience Mindset Growth IQ
What’s Next! Podcast

Step into the engaging world of Tiffani Bova’s “What’s Next! Podcast” page, where thought-provoking conversations unfold. Immerse yourself in insightful discussions with industry leaders, exploring the forefront of innovation and business evolution..

What's Next! Podcast Guest Podcast
Tiffani’s Courses

Embark on a learning journey with Tiffani Bova’s “Online Courses” page, a hub of educational resources designed to elevate your business acumen. Immerse yourself in dynamic courses curated by Tiffani, covering topics ranging from growth strategies to customer-centric innovation.

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About Tiffani Bova

Ranked for the last 6 years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a thought leader who Forbes says “reshapes our perception of growth.”

Tiffani's Bio

Keynote Speaking
Tiffani’s Books
What’s Next! Podcast
Tiffani’s Courses
About Tiffani Bova

As Seen In

Tiffani Bova is a leading thinker
who reshapes our perception of growth.

Forbes

There isn’t a large brand on earth that doesn’t want to learn from and grow with her. She literally wrote the book on customer experience,
The Experience Mindset.

San Francisco Examiner

Bova is one of the most masterful
keynote speakers in the world.

San Francisco Examiner

Who Is Tiffani Bova

Tiffani Bova, a prominent figure in business thinking, has consistently ranked among the Top 50 Business Thinkers worldwide for the past six years, reshaping our understanding of growth according to Forbes.

With nearly 30 years of experience as Salesforce’s former Growth and Innovation Evangelist, Gartner Research Fellow, and executive in start-ups and Fortune 500 companies, she’s influenced the tech industry. Her insights benefited major tech firms like Microsoft, Cisco, Salesforce, and more, expanding their market share and revenues. She’s a pioneer of cloud computing and has been featured in prestigious publications and hosts the podcast “What’s Next! with Tiffani Bova.”

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What Tiffani Can Do For You

Speaking

Invite Tiffani to engage, empower, and educate your organization for growth, innovation, and standing out in a crowded marketplace.

Books

Grab Tiffani’s #1 Amazon best-selling books “The Experience Mindset” and “Growth IQ” to identify realworld growth strategies to transform into a business powerhouse.

Podcast

Join Tiffani on her “What’s Next Podcast” as she shares the the must-have business growth strategies with the business worlds brightest minds.

Courses

Learn and grow with Tiffani anytime / anywhere with her best on-demand content available.

Weekly Newsletter

Stay in touch, up to date, and never miss a business beat with Tiffani’s most current business insights.

Vault (Coming Soon)

Tiffani’s free take-home toolkit for business success, growth, and laser focused strategy implementation.

Building an Experience Mindset

69% of employees say they’d work harder if they were better appreciated.
Companies that excel at customer experience have 1.5x more engaged employees than companies with a record of poor customer experience.
61% percent of employees agree that their primary employer needs to do a better job of listening to their feedback.
On average, 62% of employees agree that they would work harder if their primary employer treated them better.
Employees most committed to their organizations put in 57% more effort on the job —and are 87% less likely to resign— than employees who consider themselves disengaged.

The Experience Mindset

Growth IQ

68% of C-suite executives expect organizations to emphasize customer experience over products in the future.
It costs 6-7x more to acquire a new customer than to retain an existing one.
Existing customers are 50% more likely to try new products and spend 31% more, when compared to new customers.
Sales teams spend 28% of their time on administrative tasks and not in front of customers.
A 5% increase in customer retention can increase a company’s profitability by 75%.

Growth IQ

Growth IQ: 6 Years On

Celebrating six years of Growth IQ—a beacon of strategic insight for businesses globally. Bova’s wisdom continues to shape leaders’ perspectives and fuel innovation!

Get Growth IQ Today!

Join Tiffani for thought-provoking conversations with industry leaders, exploring innovation and business evolution. Whether you crave inspiration or want to stay on top of industry trends, Tiffani’s podcast is your gateway to valuable insights and captivating dialogues.

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Testimonials & Reviews

Tiffani’s already a marquee name in speaking circles … a titan on growth, digital transformation and the customer. She now expands this knowledge ecosystem through her timely new book “The Experience Mindset” to include the Employee. Just took the main stage at our Annual Women’s Leadership Forum on this topic – and received highest, “best-in-show” rating from our discerning audience. Thanks Tiffani!

Betty Corrado

Executive Director & Forum Lead, Alexander Group

In her usual compelling and accessible style, Tiffani Bova bestowed valuable insights to our partners on how to provide a great Customer Experience to their target market, at our flagship annual event – Global Partner Summit. Partners delighted in seeing a choice video clip, key industry research as the basis for her recommendations, and a five-step action plan they can all adopt to align Employee Experience with CX to achieve desired growth.

Cheryl Cook

SVP Global Partner Marketing, Dell Technologies

We had the great opportunity to have Tiffani speak at our Global Sales Meeting and she did not disappoint. Her insights and perspectives resonated very well with our team and she was able to bring real world examples that challenged everyone’s thinking. The overwhelming feedback after the event was that everyone walked away with helpful tips and actions to improve their selling and customer engagement efforts.

Gary Marks

President, Opengear

Tiffani was a great addition to our event—beyond expectations! She offered insights and perspective that connected the customer experience with the employee experience and challenged our attendees to take her words home with them and integrate them into their businesses. She offered real advice on transforming traditional HR departments into assets that can help shape a company’s vision and direction. I was particularly impressed that Tiffani adapted her remarks, and the case studies she highlighted, to our audience and our industry. One of the highlights of our conference.

Steve Mister

President & CEO Council for Responsible Nutrition

Rapid changes in technology, a 24 hours news cycle, more informed consumers and the general chaos of life in 2018 can pull us in many non productive directions. The path to growth is always murky. In this book, Tiffani clears the path and our line of sight with hard won wisdom and stories that bring her growth lessons to life. I bought the book as the next most logical book for me to buy and didn’t put it down once it landed at my house. Far from another business book, it is a colorful and engaging reference manual for those who really want to grow their business. You will find yourself referring back to it routinely–I have.

Glenn Davis Sr Vice President, Growth, Optum

Verified Amazon.com Review

Tiffani Bova is consistently one of the highest rated and most popular speakers at the Microsoft Worldwide Partner Conference (WPC), offering partners insights into the road ahead. She is Gartner’s Distinguished Analyst and a recognized thought leader in the current state of IT Channels worldwide and will bring a wealth of knowledge with an international perceptive to our Australian partners. We’re thrilled to have someone of Tiffani’s caliber join us for APC 2015.

Phil Goldie

Microsoft director of partner business and development, ANZ

“The world of work is rapidly evolving. The old adage remains true: a bend in the road is not an end in the road, unless you fail to make the turn. The sharp turn organizations need to make is to recognize the critical importance of employee experience (and its subparts, including applicant experience, learner experience, etc). This book lays out a cogent and compelling case that there is a major bend in the road and why organizations need to make the turn.”

Joseph Thompson

Talent transformation strategist, Booz Allen Hamilton

This session is exceptional. Tiffani was a highly skilled professional whom could teach many of us on this topic. This presentation is well paced, thought out and clear. I plan to watch this again on my own time and link to any external resources she cites in her work to learn more on this topic to share within my organization.

Keynote Speaking

Tiffani’s Books

What’s Next! Podcast

Tiffani’s Courses