barnes-noble

“At a time when companies are focused on digital transformation, many leaders forget to consider the impact this change has on employees. This book offers a brilliant framework for maximizing performance improvement for both customers and internal stakeholders alike.”

—Vala Afshar, Chief Digital Evangelist, Salesforce
the experience mindset by tiffani bova

Building an Experience Mindset

If companies were to stop and take the time to truly deconstruct the greatest areas of employee dissatisfaction, they could begin to fix these issues and show progress and good faith to the employees. They could start improving EX. And in return, CX will improve as well. The benefits are real:

“We are treating our employees as customers,” Allstate CEO Tom Wilson says. “They don’t pay you in dollars, but in hard work.”

best selling books

THE BEST BUSINESS BOOK FOR
LEADERS DRIVING GROWTH

“Tiffani has done it again! The expert in business growth, Bova provides a powerful guide to achieving long-lasting success through a more engaged and productive workforce.”
- DR. MARSHALL GOLDSMITH
#1 New York Times bestselling author of What Got You Here Won’t Get You There
“Too many books dwell on strategy with no clear path to action. This book gives you a new way to see what drives growth and an action plan to deliver it at your company.”
- RAM CHARAN
CEO advisor, coauthor of Execution and Leading With Inflation
“Practical and enlightening, this book gives you the daily tools you need to complete the missing piece of the growth puzzle: improving employee experience."
- ARIANNA HUFFINGTON
Founder & CEO, Thrive Global
“Once you develop an experience mindset, you'll make every decision with confidence and never lead the same way again.”
- VALA AFSHAR
Chief Digital Evangelist, Salesforce
“Tiffani Bova is exactly right when she writes that employee experience and customer experience are intrinsically linked”
- HUBERT JOLY
Former chairman and CEO of Best Buy and bestselling author The Heart of Business
“This book is an invaluable, data-driven guide for leader who are serious about growth.”

- AMY EDMONDSON
Professor Harvard Business School and author of The Fearless Organization
“The top two issues keeping leaders awake are 1) attracting and retaining great talent and 2) stalled growth. This book gives leaders a playbook to address both challenges with one simple, powerful solution.”
- KEITH FERRAZZI
#1 New York Times bestselling author and executive team coach
“When managers invest in the employee experience, customer success is a natural and proven byproduct. If you want to improve the experience for your customers and employees alike, read this book!”
- LIZ WISEMAN
New York Times bestselling author of Multipliers and Impact Players